Municipality of The Hague

In 2015, the municipality of The Hague felt the need to set up a better intake procedure for benefit recipients. The intake was, until then, based on a meeting with a consultant. Based on this singular intake interview the follow-up traject for the candidate was decided. The Municipality realized that this was not always done objectively and that the data recording was not optimal. The Municipality had already been using NOA instruments at the employers' service point for several years, and when NOA said that they had developed a Personal Profile Scan (PPS) for benefit recipients, the Municipality was immediately interested. After a pilot with a young target group, the Municipality decided to use the PPS, which has been used since 2016 for all benefit recipients.

Our roleNOA advised on the implementation process, took care of the training of the consultants, the PPS focuses exactly on the key question of the municipality and NOA is responsible for the online test envrionment and the assessment reports for the candidates and management.

Our added valueNOA has a long-term cooperative relationship with the Municipality of The Hague through which questions are promptly and quickly responded to, and much customization is provided.

The resultThe Municipality of The Hague has an objective and well-founded intake procedure for all of their benefit recipients, enabling them to be faster and better assessed. As a result, the Municipality is able to utilize the resources available to them, such as training and counseling to work, more effectively so that the number of benefit recipients can be reduced.